Return Policy

Your satisfaction in our product is our priority.

Returning an unopened item: Most new and unopened items purchased from our website may be returned within 14 days of delivery for a full refund.  We will inspect all items returned. Items must be returned in new or unused condition and must have all original materials included. The seal to the container that holds your gems must be intact and not broken. Your refund will be credited to the account from which the original purchase was made.

Returning an opened item: A partial refund may be provided for any opened or used products or if a return is initiated after 14 days. A partial refund is determined based on elapsed time and condition of the merchandise. Your refund will be credited to the account from which the original purchase was made.

Returning a damaged item or an item received in error: If the return is a result of our error or due to a defective product, we will refund the full cost of the order as well as any shipping cost as long as the return is made within 14 days of receipt.  Your refund will be credited to the account from which the original purchase was made.

Returning an item from direct sales: If you would like to return an item you bought in person from direct sales, please contact us (need to link this to the contact page).

 

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